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THE head of East Midlands Trains, Tim Shoveller, has gone from train guard to running the railways in just 16 years. Last year Tim had the task of welding together Midland Mainline and part of Central Trains to form East Midlands Trains. According to Rail News, the leading publication for the rail industry, Tim has a great reputation. He solved Midland Mainline’s late running trains by getting staff to blow whistles louder and giving them atomic watches. At the time Tim said; “Nothing about this is rocket science. It is all about giving good customer service.” Passengers have begun questioning if Tim’s appointment was wise given the problems on the Liverpool to Norwich line. “Perhaps Tim can solve the overcrowding by returning to his duties as a guard and seeing the chaos on the line for himself.”, said one angry passenger. Call East Midlands on 08457 125 678 and ask them to pass a message to Tim because, “It’s all about good customer service”. Tim, we send you our love. You should be our champion. As you read this remember-we want no more blag from the same old Customer Relations script - it’s time to sort it, communicate it, and maintain your hard-worked-for reputation. |
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Tim Shoveller - a man with a reputation |
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Love Tim |
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Responsible |
The people East Midlands don’t want you to call and speak to...Sick of the Customer Relations script? Here are the numbers that matter... Feel you are being ignored and experiencing poor communications? Call Steven Stewart, Director of Corporate Communications, Stagecoach Group (who own East Midlands) on 01738 442111 or his mobile 07764 774680. Wondering where the money goes and why refunds are so low? Call Martin Griffiths, Finance Director of Stagecoach group on 01738 442111. Want the secretary to pass a message to the board? Call Stagecoach Group Company Secretary, Ross Paterson on 01738 442111. Call East Midlands Customer Services Head Office (avoid the Call Centre on 01332 262008. Ask for Tim Shoveller’s Office-he runs the company). Call East Midlands Press Officer Emma Knight for quotes for your blog 01033 226 2010. |
Tell us your story, blog or lend a handTrainSardine.org Campaign will report back on the reaction from East Midlands and the fight back by passengers. If you have a story about East Midlands, or want to help (editorial, photo, video, legal, journalist, PR, marketing) please email info@TrainSardine.org or call the hotline on 0709 237 2160 or visit the blog. |
Send Sardines in loveIn recognition for the part they have played in creating the troubled Liverpool to Norwich Line, we have sent sardines, in a spirit of love, to the following...
Head of East Midlands Trains, Tim Shoveller, for not appearing to solve the problems after managing the franchise for the past twelve months. Send your own sardines to: Tim Shoveller, FREEPOST DY940, Derby, DE1 9BR
The Transport Secretary, Geoff Hoon, for sanctioning standing, despite it being classed as a form of illegal torture by the Ministry of Defence. Send your own sardines to: Geoff Hoon, Secretary of State, Department for Transport, House of Commons, London Sir Richard Branson, for allowing service to be cut by 50% on some routes and then hiding behind the excuse of ‘we asked passengers what they wanted” Write to Richard Branson, C/O Customer Relations, Virgin Trains, PO BOX 713 Birmingham, B5 4HH and mark it personal and confidential.
Lots more soon...
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