Tell us your story, blog or lend a handTrainSardine.org Campaign will report back on the reaction from Virgin. If you have a story about Virgin Trains, or want to help (editorial, photo, video, legal, journalist, PR, marketing) please email info@TrainSardine.org or call the hotline on 0709 237 2160, visit the blog . |
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Virgin slash direct trains |
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Cutting direct services Keeping you waiting |
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Customer services in ‘chaos’ Virgin Customer Services have delays going back months, it has been confirmed. Writing to passengers, Virgin's customer services have admitted that they are receiving so many complaints that they are weeks behind dealing with them. One customer, who first wrote to Virgin last July said, “ It is unbelievable, we had a really poor experience of travelling on Virgin. There were too few carriages and people were standing everywhere. We were sent rail vouchers which you can’t spend online but is has taken six months for them to sort it.” |
Ticket types
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Virgin told us confused passengers could not make sense of their old tickets. So now we have three ticket types: The expensive The very expensive And the ‘you must be joking-HOW MUCH?’
We are not stupid; we used to be able to find the cheapest ticket… not anymore! |
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Christmas, weekends & New Year Chaos… Why can’t we have a decent rail service at weekends and at holiday times? Here is the latest Virgin message which basically says its not a rubbish service it’s a service being ‘improved’... “Over the Christmas holidays there are route improvement works scheduled across most of the Virgin Trains network. Please check before you travel.” Ho,Ho, Ho... Same old rubbish rail service at Christmas |
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Quite a few people say the fast trains make them feel ill, but how widespread is this problem? |
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The rail passenger campaign group TrainSardine.org has sent sardines to Richard Branson following revelations that Virgin Trains has cut some of its West Coast services by 50% to shave ten minutes off journey times. In a timetable change, which took effect on Monday 25th, direct rush hour trains from Warrington to London have been cut by 50% meaning that passengers, who used to be able to travel straight to London by rail, will be forced to change trains and stand for up to 30 minutes on station platforms while waiting for connections. The 50% reduction in direct services is bound to lead to increased costs for passengers who will now have to compete for half the number of rush hour seats into the capital. A spokesperson for Trainsardine.org said, “The new Virgin West Coast timetable was sold to the public as being a faster cheaper service. It turns out there are fewer direct trains which will lead to more expensive seats and for thousands it will mean longer journey times with at least 30 minutes standing around waiting for connections. £8 billion spent for a reduced service, great. ” Direct services from Warrington to Stafford and Rugby have also gone. |